Washer and Autoclave Servicing Solutions
Here at Sychem, we understand the importance of ensuring your equipment continues to operate at its highest possible potential with minimal downtime. That’s why we have a fully equipped team of servicing specialists on hand to support you with your washer and autoclave servicing needs.
Dedicated Office-Based Resource Coordinators
Our office-based team of Resource Coordinators ensures we respond to all breakdowns within 24 hours, aiming to have an engineer on-site within 48-72 hours.
Upon your initial call, you will be connected with your dedicated Resource Coordinator, who will determine the right course of action for your query. Whether you require technical support, spare parts replacement, or a visit from one of our skilled engineers, they will direct you to the appropriate service.
If you are not currently in a contract with us, our Resource Coordinators can still provide support and help arrange a contract if needed.
Specialist Technical Support Desk
If technical support is required, our dedicated support desk offers up to 1 hour of technical over-the-phone troubleshooting for remote diagnostics and support following your initial call. This allows us to identify whether the problem can be resolved remotely or if you will need a visit from one of our specialist engineers.
On-Site Engineer Support
Should you require an on-site engineer visit, we have a nationwide team of experienced engineers, knowledgeable in all major brands of sterilisers and washers.
Our engineers bring extensive knowledge and expertise, enabling them to handle any requests related to these machines, from minor repairs to major overhauls, ensuring your equipment is back up and running in the shortest time possible.
Our Complete Washer and Autoclave Equipment Services
As the UK’s leading provider of equipment services, you can trust our team of specialists to support your facility with our comprehensive range of fully customisable servicing solutions.
We provide autoclave and washer disinfector servicing for Steelco and all known brands of disinfection, sterilisation, and decontamination equipment.
Planned Preventative Maintenance
Our Planned Preventative Maintenance (PPM) contracts are fully customisable to your needs. Whether you require weekly, quarterly, bi-annual, or annual testing, we have the perfect solution for you. PPM offers multiple benefits to help ensure your equipment continues to operate according to industry standards.
Equipment Validation and Testing
We offer the necessary equipment checks and tests to ensure your equipment maintains optimal performance. Our equipment validation and testing services are available independently or as part of our fully customisable PPM packages.
Breakdown, Emergency Support and Repairs
Our emergency breakdown washer and autoclave repair services ensure you are always supported. No matter your needs, our team will provide the most suitable solution for you.
Spare Parts Replacement
For spare parts replacement, our expert Technical Operations and Parts Advisor will assist you in identifying the required part and locating a suitable source.
Whether your machine is ten years old or discontinued, our team will find the most cost-effective solution to get your machine running again.
Engineer and Operator Training
Our Engineer Training Academy, based at our Hampshire HQ, offers specially tailored washer and autoclave training packages customised to your needs.
We educate engineers and operators on the safe, accurate, and reliable operation of decontamination equipment and systems.
Additional Equipment Servicing Support
We cover all servicing needs, from full reports on your equipment to critical spare kit quotations. Our services extend to all known brands of autoclaves and washers, as well as other decontamination equipment, including:
- Decontamination Locks
- Low Temperature Sterilisers
- Air Showers
- Laundry Equipment
- Bedding Dispensers
- Animal Transfer Stations
- Waste Stations
- Chemical Dosing Systems
Fully Customisable Washer and Autoclave Servicing Contracts
Contact us today to request a quote from one of our servicing specialists. Discover how our industry-leading disinfection, sterilisation, and decontamination equipment servicing solutions can support your requirements.